Client-Facing IT Support Engineer (On-Site & Remote)

Infinite Computer Solutions; Campus (IL); On-site; USD 52,000 - 85,000; Full time

Job summary

Infinite Computer Solutions is seeking a Support Engineer to deliver fast, effective client assistance for hardware and software issues. You will diagnose problems, travel to client sites or connect remotely, and guide upgrades while maintaining documentation.

The ideal candidate has a BS in CS/IT, strong hardware knowledge, and excellent communication skills, with flexibility for after-hours work and travel.

Qualifications

• Bachelor's degree in computer science or information technology.
• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Responsibilities

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client's location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

Skills

Interpersonal skills

Written & verbal communication

Problem solving

Remote support familiarity

Customer service mindset

Education

Bachelor's Degree

Tools

Remote connection systems

Job description

Infinite Computer Solutions is seeking a Support Engineer to deliver fast, effective client assistance for hardware and software issues. You will diagnose problems, travel to client sites or connect remotely, and guide upgrades while maintaining documentation.

The ideal candidate has a BS in CS/IT, strong hardware knowledge, and excellent communication skills, with flexibility for after-hours work and travel.