Hybrid IT Support Engineer — On-Site & Remote

SWK Technologies, Inc.; New Orleans (LA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Work From Home

Job summary

SWK Technologies, Inc. in New Orleans, Louisiana is seeking an On-Site Engineer to serve as the primary contact for end-user IT support.

You will maintain workplace technology, manage Microsoft 365 environments, and troubleshoot hardware/software issues to ensure reliable network and infrastructure operations. The role blends hands-on technical support, systems administration, and customer service in a fast-paced setting.

Qualifications

• Experience troubleshooting Windows hardware, software, and Microsoft 365 environments.
• Knowledge of networking fundamentals, including IP addressing, connectivity troubleshooting, and basic firewall management.
• Hands-on experience installing, repairing, and upgrading computer hardware.

Responsibilities

• Provide walk-up, phone, and ticket-based technical support to end users.
• Deploy, configure, maintain, and troubleshoot workstations, peripherals, printers, and other IT equipment.
• Administer Microsoft 365 and Entra ID, including user accounts, licensing, access management, and security-related requests.
• Troubleshoot application, device, and connectivity issues, escalating complex problems when needed.
• Support and maintain network infrastructure, including switches, wireless access points, and basic firewall configurations.
• Maintain accurate IT documentation, asset records, and system configurations.

Skills

Windows troubleshooting

Microsoft 365

Entra ID administration

Networking fundamentals

Hardware installation

Troubleshooting & support

Communication skills

Confidentiality

Tools

Halo PSA

Job description

SWK Technologies, Inc. in New Orleans, Louisiana is seeking an On-Site Engineer to serve as the primary contact for end-user IT support.

You will maintain workplace technology, manage Microsoft 365 environments, and troubleshoot hardware/software issues to ensure reliable network and infrastructure operations. The role blends hands-on technical support, systems administration, and customer service in a fast-paced setting.