Onsite IT Support Technician — Fast-Paced Tech Ops

Arvato; Pleasant Prairie (WI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Pay

401(k) with company matching up to 6%

Paid Time Off

Job summary

Arvato is seeking an IT Onsite Support Technician to be the first point of contact for on-site technical assistance. You will troubleshoot hardware, software, and network issues and maintain workstation and LAN performance, supporting users via phone, email, chat and on-site visits.

The role requires attention to detail, strong problem-solving skills, and the ability to resolve issues promptly in a fast-paced environment at our Pleasant Prairie, Wisconsin location.

Qualifications

• Minimum 2 years of experience with RF guns.
• Minimum 2 years of experience with network configurations.
• Familiarity with Azure Active Directory is preferred.
• Experience working in a Windows 11 environment is preferred.

Responsibilities

• Serve as the first point of contact for onsite technical assistance to internal customers.
• Troubleshoot hardware, software, and network issues and maintain workstation and LAN performance.
• Research problems, provide solutions, and guide users through corrective steps.
• Assist customers via phone, email, chat, and on-site support.
• Capture and close out interactions accurately and escalate issues when needed.
• Install, change, and repair computer hardware and software; monitor site for issues.

Skills

RF Guns

Network configurations

Tools

Azure Active Directory

Windows 11

Job description

Arvato is seeking an IT Onsite Support Technician to be the first point of contact for on-site technical assistance. You will troubleshoot hardware, software, and network issues and maintain workstation and LAN performance, supporting users via phone, email, chat and on-site visits.

The role requires attention to detail, strong problem-solving skills, and the ability to resolve issues promptly in a fast-paced environment at our Pleasant Prairie, Wisconsin location.