On-Site Engineer

SWK Technologies, Inc.; New Orleans (LA); Presencial; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Work From Home

Resumo da oferta

SWK Technologies, Inc. in New Orleans, Louisiana is seeking an On-Site Engineer to serve as the primary contact for end-user IT support.

You will maintain workplace technology, manage Microsoft 365 environments, and troubleshoot hardware/software issues to ensure reliable network and infrastructure operations. The role blends hands-on technical support, systems administration, and customer service in a fast-paced setting.

Qualificações

• Experience troubleshooting Windows hardware, software, and Microsoft 365 environments.
• Knowledge of networking fundamentals, including IP addressing, connectivity troubleshooting, and basic firewall management.
• Hands-on experience installing, repairing, and upgrading computer hardware.

Responsabilidades

• Provide walk-up, phone, and ticket-based technical support to end users.
• Deploy, configure, maintain, and troubleshoot workstations, peripherals, printers, and other IT equipment.
• Administer Microsoft 365 and Entra ID, including user accounts, licensing, access management, and security-related requests.
• Troubleshoot application, device, and connectivity issues, escalating complex problems when needed.
• Support and maintain network infrastructure, including switches, wireless access points, and basic firewall configurations.
• Maintain accurate IT documentation, asset records, and system configurations.

Conhecimentos

Windows troubleshooting

Microsoft 365

Entra ID administration

Networking fundamentals

Hardware installation

Troubleshooting & support

Communication skills

Confidentiality

Ferramentas

Halo PSA

Descrição da oferta de emprego

SWK Technologies is committed to providing superior technical support to clients both remotely and on-site. The On-Site Engineer serves as the primary point of contact for end-user IT support, maintaining workplace technology, supporting Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring reliable network and infrastructure operations. This role combines hands‑on technical support, systems administration, and customer service in a fast-paced environment.

Key Responsibilities

• Provide walk‑up, phone, and ticket-based technical support to end users.
• Deploy, configure, maintain, and troubleshoot workstations, peripherals, printers, and other IT equipment.
• Manage hardware lifecycle activities, including new hire setup, repairs, upgrades, and equipment returns.
• Administer Microsoft 365 and Entra ID, including user accounts, licensing, access management, and security‑related requests.
• Troubleshoot application, device, and connectivity issues, escalating complex problems when needed.
• Support and maintain network infrastructure, including switches, wireless access points, and basic firewall configurations.
• Maintain accurate IT documentation, asset records, and system configurations.

Required Qualifications

• Experience troubleshooting Windows hardware, software, and Microsoft 365 environments.

• Knowledge of networking fundamentals, including IP addressing, connectivity troubleshooting, and basic firewall management.
• Hands‑on experience installing, repairing, and upgrading computer hardware.
• Familiarity with Microsoft 365 and Entra ID user, license, and access administration.
• Strong analytical and troubleshooting skills with a methodical approach to problem‑solving.
• Excellent communication skills and the ability to explain technical concepts to non‑technical users.
• Ability to manage confidential information with professionalism and discretion.

Preferred Qualifications

• Industry certifications such as CompTIA Network+, CCNA, Microsoft AZ‑900, or equivalent.
• Experience deploying and supporting Azure resources.
• Familiarity with Parallels RAS, Citrix, or other virtual desktop infrastructure (VDI) solutions.
• Experience working within a team‑based IT support environment using a ticketing system i.e. Halo PSA

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Work From Home