On-Site Engineer

SWK Technologies, Inc.; Town of Texas, Fort Worth (WI, TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Paid Time Off

Job summary

SWK Technologies, Inc. is seeking an On-Site Engineer to deliver hands-on technical support and solutions at client locations in Wisconsin.

You will troubleshoot hardware and software issues, perform installations and upgrades, and assist clients with technical inquiries to ensure smooth operations and high satisfaction. Join a diverse team and represent the company on client sites, maintaining accurate records, providing timely responses, and building long-lasting relationships through

Qualifications

• Experience in information technology environments.
• Call center experience is required.
• Ability to build rapport with clients and communicate effectively.
• Strong troubleshooting and problem-solving skills.
• Professional and positive demeanor in customer interactions.

Responsibilities

• Provide on-site hardware and software support to clients.
• Perform installations and upgrades as needed.
• Troubleshoot issues and answer client questions on-site.
• Resolve client problems remotely via phone, chat or email when needed.
• Document issues and resolutions in the ticketing system and keep client information up to date.

Skills

IT Experience

Call Center Experience

Rapport with Clients

Troubleshooting

Critical Thinking

Professional Demeanor

Job description

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands‑on assistance to our clients and ensuring their systems operate smoothly and efficiently.

In this role, you will be the face of SWK Technologies to our clients, delivering top‑tier technical support and solutions on‑site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long‑lasting relationships with our clients.

Join our diverse and dynamic team to

• Provide technical assistance with regards to computer hardware and software issues
• Provide on‑site support as needed
• Resolve client challenges remotely via phone, chat or email
• Track customer issues and resolutions in our ticketing system
• Update and maintain client information or documentation in our systems

Qualifications:

• Previous experience in IT
• Previous Call center experience required
• Managed Service provider experience preferred
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

• Medical, Dental and Vision insurance
• 401k Retirement Plan
• Paid Time Off