Onsite IT Support Technician - Fast-Paced, Solution-Driven

Bertelsmann; Pleasant Prairie (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Job summary

Arvato is seeking an IT Onsite Support Technician to be the first point of contact for on-site technical assistance. You’ll troubleshoot hardware, software, and network issues to keep workstations and LAN performing at peak levels. The role requires attention to detail, strong problem-solving skills, and the ability to support users via phone, email, chat, and on-site.

This position is based in Wisconsin. Join a collaborative team delivering logistics excellence while growing technical expertise

Qualifications

• Minimum 2 years of experience with RF guns.
• Minimum 2 years of experience with network configurations.
• Familiarity with Azure Active Directory.
• Experience working in Windows 11 environment.

Responsibilities

• Provide on-site technical support to internal customers.
• Troubleshoot hardware, software, and LAN problems.
• Research, diagnose, and guide users through solutions.
• Manage on-site support tickets and escalate when needed.
• Install, modify, and repair computer hardware and software.
• Document interactions and monitor site issues.

Skills

RF Guns

Network configurations

Tools

Azure Active Directory

Windows 11

Job description

Arvato is seeking an IT Onsite Support Technician to be the first point of contact for on-site technical assistance. You’ll troubleshoot hardware, software, and network issues to keep workstations and LAN performing at peak levels. The role requires attention to detail, strong problem-solving skills, and the ability to support users via phone, email, chat, and on-site.

This position is based in Wisconsin. Join a collaborative team delivering logistics excellence while growing technical expertise