On-Site IT Client Support Specialist II

University of Central Florida; Orlando (FL); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, LifeInsurance

Paid time off

Retirement savings options

Employee discounts

Education assistance

Job summary

University of Central Florida is seeking an IT Client Support Specialist II to deliver customer-focused technical support across multiple channels. The role covers hardware, software, and technology lending operations to enhance teaching, learning, and research at the campus.

Responsibilities include configuring and maintaining devices, administering endpoint management tools, and mentoring student staff. On-site work is required with potential after-hours coverage.

Qualifications

• High School Diploma or Equivalent with 6+ years of relevant experience, or Bachelor's with 2+ years of relevant experience.
• Experience in desktop hardware, software, and end-user technology services is preferred.
• Strong customer service, communication, and problem-solving skills required.

Responsibilities

• Provide direct technical support through walk-ins, phone, email, virtual, and desk-side channels.
• Configure, install, troubleshoot, and maintain university computers, peripherals, software, and tech.
• Support endpoint management tools including Intune, MECM, Active Directory, Jamf, and DHCP.
• Oversee technology lending operations and ensure equipment is distributed and maintained.
• Lead and mentor student employees; assist with onboarding, training, and coaching.

Skills

Customer service

Communication

Problem-solving

Teamwork

Windows OS

End-user support

Education

High School Diploma or Equivalent

Bachelor's degree

Tools

Microsoft Intune

MECM

Active Directory

Jamf

DHCP

ServiceNow

Job description

University of Central Florida is seeking an IT Client Support Specialist II to deliver customer-focused technical support across multiple channels. The role covers hardware, software, and technology lending operations to enhance teaching, learning, and research at the campus.

Responsibilities include configuring and maintaining devices, administering endpoint management tools, and mentoring student staff. On-site work is required with potential after-hours coverage.