IT Support Specialist II - Hands-On Tech & Labs

Fayetteville Technical Community College; Fayetteville (NC); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

NC State Health Plan

NC State Retirement Plan

Paid Holidays

Educational Benefits

Longevity

Job summary

Fayetteville Technical Community College is seeking an IT Support Specialist II to join our Information Technology Services team. The role provides hands-on technical support for faculty, staff, and classroom labs, solving hardware and software issues across campus with minimal supervision.

Responsibilities include diagnosing IT problems, maintaining systems and licenses, documenting solutions, and mentoring adjunct IT staff.

Qualifications

• An Associate degree in a relevant IT field or equivalent.
• At least 1 year of experience troubleshooting computers, peripherals, and software.
• Technical expertise in Windows and/or Apple operating systems.

Responsibilities

• Provide first-line in-person or remote support for hardware and software issues.
• Perform routine maintenance on computer systems and monitor performance.
• Deliver excellent customer service with timely updates on issue resolution.
• Assist end-users in proper use of hardware, software, and peripherals.
• Maintain records of support requests and update knowledgebase.

Skills

Windows support

Mac support

Customer service

Troubleshooting

Education

Associate degree in Computer Technology/CS/IT

CompTIA A+ certification (plus)

Job description

Fayetteville Technical Community College is seeking an IT Support Specialist II to join our Information Technology Services team. The role provides hands-on technical support for faculty, staff, and classroom labs, solving hardware and software issues across campus with minimal supervision.

Responsibilities include diagnosing IT problems, maintaining systems and licenses, documenting solutions, and mentoring adjunct IT staff.