On-Campus IT Support Associate

Syracuse University; City of Syracuse (NY); On-site; USD 32,000 - 34,000; Full time

Job summary

Syracuse University is seeking a Computer Consultant I to provide IT support across university departments and divisions. The position requires in-person presence on campus with standard university business hours and the ability to assist with desktop, laptop, and mobile device issues.

Education specifies a bachelor's degree or equivalent with 1–3 years of relevant IT experience. The role involves asset management, ticketing, and knowledge-base contributions to support staff and students.

Qualifications

• Bachelor’s degree or equivalent plus 1-3 years relevant experience in information technologies/computer science.
• Specialized knowledge includes networking, IT hardware, software and how it interacts with operating systems.

Responsibilities

• Provide IT support to users across university departments and divisions.
• Prioritize and manage incoming support tickets, schedule with users, and provide cross-unit support as requested.
• Manage hardware inventory, plan upgrade lifecycle, and replace aging equipment as necessary.
• Maintain incident logs in the ticketing system and contribute to knowledge base documents.

Skills

Networking

IT hardware

IT software

AI tools

Education

Bachelor’s degree or equivalent

Job description

Syracuse University is seeking a Computer Consultant I to provide IT support across university departments and divisions. The position requires in-person presence on campus with standard university business hours and the ability to assist with desktop, laptop, and mobile device issues.

Education specifies a bachelor's degree or equivalent with 1–3 years of relevant IT experience. The role involves asset management, ticketing, and knowledge-base contributions to support staff and students.