Senior IT Support Specialist - Endpoint & Classroom Tech

Catholic University of America; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

The Catholic University of America is seeking a Technical Support Specialist II to provide advanced technical assistance to students, faculty, and staff across campus systems, devices, and services. You will diagnose incidents, fulfill service requests, deploy endpoints, and document work to improve support quality.

You will resolve complex issues, assist Technician I staff, and contribute to knowledge articles while adhering to service levels.

Qualifications

• Associate degree in information technology, computer science, audiovisual technology, or a related field.
• At least three years of relevant IT support, including two years in a customer-facing role.
• Current industry certification preferred; degree may substitute for certification.

Responsibilities

• Provide technology support to the CUA community across devices, networks, and classroom Tech.
• Resolve escalated incidents and assist Technician I staff and student workers.
• Deploy and manage endpoint devices and classroom technologies; document work and collaborate with teams.

Skills

End-user support

Windows/macOS

AD/Entra ID

ITIL/ITSM

Network troubleshooting

Classroom AV

Documentation

Communication skills

Education

Associate degree in IT or related

Tools

TeamDynamix

Intune

SCCM

Extron

Job description

The Catholic University of America is seeking a Technical Support Specialist II to provide advanced technical assistance to students, faculty, and staff across campus systems, devices, and services. You will diagnose incidents, fulfill service requests, deploy endpoints, and document work to improve support quality.

You will resolve complex issues, assist Technician I staff, and contribute to knowledge articles while adhering to service levels.