Onsite IT Support Specialist II — 1st/2nd Line, On-Call

Heartland Business Systems; Little Chute (WI); On-site; USD 42,000 - 65,000; Full time

Job summary

Heartland Business Systems is seeking an IT Support Specialist II to provide superior day-to-day hands-on support for end-user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools. The role interfaces with internal customers and business units and performs 1-to-1 end-user support and training onsite with clients.

You will participate in rotating on-call coverage and manage ticketing and inventory records, while staying current with technology trends.

Qualifications

• 1-3 years experience troubleshooting Windows PCs.
• In depth knowledge of Windows desktop operating systems.
• Strong customer service and communication skills.
• Ability to work onsite at client locations.
• Proactive problem solving and ticketing workflow experience.

Responsibilities

• Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
• Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records.
• Track, route, and redirect problems to correct resources.
• Identify PC hardware warranty repair and resolve as required.
• Provide timely and relevant updates to end users.
• Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems.
• Participate in the on-call support rotation.

Skills

Customer oriented

Communication

Analytical skills

Problem solving

Adaptability

Initiative

Motivation

Autonomy

Relationship building

Education

High School Diploma

Job description

Heartland Business Systems is seeking an IT Support Specialist II to provide superior day-to-day hands-on support for end-user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools. The role interfaces with internal customers and business units and performs 1-to-1 end-user support and training onsite with clients.

You will participate in rotating on-call coverage and manage ticketing and inventory records, while staying current with technology trends.