On-Site IT Support Specialist II - University Tech

Kansas State University; Manhattan (KS); On-site; USD 58,168,000 - 74,129,000; Full time

Job summary

Kansas State University is seeking an IT Support Technician II to provide desktop and device support for the Division of Information Technology and the Office of the President. You'll assist faculty, staff, and leadership with hardware, OS, software, and mobile devices.

You will work on configuration, policy management, inventory, and collaborate with IT teams to ensure secure, reliable services.

Qualifications

• Requires a high school diploma and two years of relevant IT experience.
• Bachelor’s degree or three years related coursework preferred.
• Extensive desktop OS knowledge for Windows and Mac in multi-user LAN.

Responsibilities

• Provide end-user hardware, OS, software, networking, security, and device support.
• Configure devices and manage policy settings and inventory.
• Collaborate with IT teams to deliver secure, reliable services.
• Support access to Windows Active Directory and software applications.

Skills

Desktop support

Customer service

Troubleshooting

Communication

Team collaboration

Education

High school diploma + 2 years experience

Bachelor’s degree or 3 years related coursework

Tools

Windows OS

macOS

Active Directory

SCCM

Job description

Kansas State University is seeking an IT Support Technician II to provide desktop and device support for the Division of Information Technology and the Office of the President. You'll assist faculty, staff, and leadership with hardware, OS, software, and mobile devices.

You will work on configuration, policy management, inventory, and collaborate with IT teams to ensure secure, reliable services.