Endpoint Tech Support Specialist II

001 University of Rochester; Waynesboro (VA); On-site; USD 32,000 - 44,000; Full time

Job summary

The University of Rochester is seeking an IT Support Specialist to provide tier-1 and tier-2 support for end-user devices in a fast-paced environment. You will troubleshoot desktop and mobile hardware, assist with device deployment, and act as the main contact for end-user technical issues.

Join a dedicated team within University IT / AS&E IT and contribute to 24/7/365 coverage, ensuring reliable technology for students, faculty, and staff across Rochester campuses.

Qualifications

• Minimum education of a high school diploma or equivalent with relevant experience.
• Strong customer service and communication skills are required.
• Ability to troubleshoot hardware and software issues across devices.

Responsibilities

• Provides first and second level technical support for end-user computing devices.
• Troubleshoots and resolves device issues, in-person or remote, and assists with setup and maintenance.
• Acts as primary contact for end-user OS, connectivity, or application issues.
• Manages setup, configuration, maintenance and deployment of endpoint devices.
• Assists with developing strategy for endpoint device support.

Skills

Customer service

Communication skills

Problem solving

Technical troubleshooting

End-user support

Education

High School diploma or equivalent

Job description

The University of Rochester is seeking an IT Support Specialist to provide tier-1 and tier-2 support for end-user devices in a fast-paced environment. You will troubleshoot desktop and mobile hardware, assist with device deployment, and act as the main contact for end-user technical issues.

Join a dedicated team within University IT / AS&E IT and contribute to 24/7/365 coverage, ensuring reliable technology for students, faculty, and staff across Rochester campuses.