Onsite IT Specialist — Windows & Mac Support

University of Utah; Salt Lake City (UT); On-site; USD 50,000 - 61,000; Full time

Job summary

University of Utah is seeking an Information Technology Specialist II to deliver proactive IT support for desktops, laptops, iPads, peripherals, and network connectivity. The role requires a concierge-level service mindset and strong troubleshooting skills, with on-call responsibilities and on-site work.

The position is housed within UIT Infrastructure & OPS, located on campus in Salt Lake City, UT, offering a full-time schedule with after-hours support for events and upgrades.

Qualifications

• Bachelor's degree (or equivalency) + related work experience.
• 5+ years of computer support in a fast-paced environment.
• ITIL Foundations Certification or equivalent preferred.

Responsibilities

• Image, configure, deploy and support desktops, laptops, iPads, and mobile devices.
• Configure conference room and other technologies for specialized areas.
• Manage Windows and Mac OS systems and document solutions.

Skills

IT support

Customer service

Troubleshooting

On-call experience

Education

Bachelor's degree or equivalent

Tools

JAMF 200 level

MDM experience

Job description

University of Utah is seeking an Information Technology Specialist II to deliver proactive IT support for desktops, laptops, iPads, peripherals, and network connectivity. The role requires a concierge-level service mindset and strong troubleshooting skills, with on-call responsibilities and on-site work.

The position is housed within UIT Infrastructure & OPS, located on campus in Salt Lake City, UT, offering a full-time schedule with after-hours support for events and upgrades.