Onsite IT Client Support Tech II — Troubleshooting & Training

University of Alabama at Birmingham; University (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

University of Alabama at Birmingham is seeking an Information Technology Client Support Tech II-ENT to deliver accurate IT support to administrators, faculty, staff, and students, handling incidents and requests with a moderate to complex scope.

You will troubleshoot, perform remote or onsite repairs, maintain ITSM data, and help train junior technicians while adhering to HIPAA/FERPA policies and SLA expectations.

Qualifications

• Associate's degree in a related field and 1 year of related experience required.
• Work experience may substitute for education.
• Ability to problem-solve
• Ability to train others

Responsibilities

• Responds to incidents for supported IT Clients and systems. Researches and attempts remote resolution, and performs onsite troubleshooting and repair if remote resolution is not possible.
• Responds to service requests for supported IT clients and systems. Provides service remotely when possible and otherwise onsite; escalates as required.
• Maintains accurate information and data regarding incident and request response in the ITSM tool; provides guidance and training to less experienced technicians.
• Performs other duties as assigned.

Skills

Problem solving

Training others

Education

Associate's degree

Job description

University of Alabama at Birmingham is seeking an Information Technology Client Support Tech II-ENT to deliver accurate IT support to administrators, faculty, staff, and students, handling incidents and requests with a moderate to complex scope.

You will troubleshoot, perform remote or onsite repairs, maintain ITSM data, and help train junior technicians while adhering to HIPAA/FERPA policies and SLA expectations.