On-Site iSOC Coordinator: Real-Time Security Dispatch

Interface Security Systems LLC; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1

3 weeks paid vacation time

10 days paid sick time

Uncapped employee referral bonuses

Training provided

Job summary

Interface Systems is seeking an experienced iSOC Coordinator to join our 24/7 security monitoring team. This role involves managing real-time security events, coordinating with monitored sites via two-way audio/video, and escalating or resolving incidents with authority and clear communication.

The position offers a flexible schedule with day-one benefits, paid time off, and performance-based bonuses. Training is provided, and a strong focus on customer safety and rapid decision-making is

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles preferred.
• Excellent communication and interpersonal skills.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, observing areas for vulnerabilities.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity or instructions, including contacting customers or emergency services.
• Answer inbound calls to assist with resolving, escalating, or supporting security inquiries.
• Maintain records and document interactions; monitor, verify and respond to alarm signals.

Skills

Communication skills

Active listening

Microsoft Office

Education

High school diploma or GED

Job description

Interface Systems is seeking an experienced iSOC Coordinator to join our 24/7 security monitoring team. This role involves managing real-time security events, coordinating with monitored sites via two-way audio/video, and escalating or resolving incidents with authority and clear communication.

The position offers a flexible schedule with day-one benefits, paid time off, and performance-based bonuses. Training is provided, and a strong focus on customer safety and rapid decision-making is