On‑Site iSOC Coordinator: Real‑Time Security Dispatch

Interface Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio communication at monitored sites. The role advances from prior levels, handling alarms, security violations, and rapid decision-making in a 24/7 environment.

You will verify alarms, monitor video, document interactions, and interface with emergency personnel while maintaining professional customer relations. Training is provided, with shift options and day-one benefits.

Qualifications

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, observing for potential vulnerabilities.
• Conduct virtual security escorts to safeguard customers.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting customers or emergency services.
• Answer inbound calls to resolve, escalate, or support security inquiries.

Skills

Customer service

Call center

Dispatch

Security roles

Microsoft Office

Education

High school diploma or GED

Tools

None

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to manage real-time security events with live audio communication at monitored sites. The role advances from prior levels, handling alarms, security violations, and rapid decision-making in a 24/7 environment.

You will verify alarms, monitor video, document interactions, and interface with emergency personnel while maintaining professional customer relations. Training is provided, with shift options and day-one benefits.