iSOC Coordinator: Real-Time Security Dispatch (Night)

Interface Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits on Day 1 of employment

3 weeks paid vacation

10 days paid sick time

Uncapped referral bonuses

Training provided

Job summary

Interface Systems is seeking a Level 3 iSOC Coordinator to monitor security events, manage live audio interactions, and de-escalate incidents at monitored sites. This role builds on prior levels, emphasizing alarm verification, video monitoring, and real-time decision-making.

You will work in a 24/7 security operations center on-site in Missouri, with evening and overnight shifts, weekend requirements, and access to benefits from Day 1. Training is provided and performance bonuses are available.

Qualifications

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Perform remote security checks/virtual tours of customer locations, observing areas for vulnerabilities and activities.
• Conduct virtual security escorts to safeguard customers during opening, closing, or on request.
• Communicate with customer locations using two-way audio/video surveillance technology.
• Take action based on severity, including contacting customers or emergency services.
• Answer inbound calls to resolve or escalate security and system-related inquiries.

Skills

Customer service

Call center

Security experience

Excellent communication

Active listening

Education

High school diploma or GED

Tools

Microsoft Office

Video monitoring systems

Two-way audio/video systems

Job description

Interface Systems is seeking a Level 3 iSOC Coordinator to monitor security events, manage live audio interactions, and de-escalate incidents at monitored sites. This role builds on prior levels, emphasizing alarm verification, video monitoring, and real-time decision-making.

You will work in a 24/7 security operations center on-site in Missouri, with evening and overnight shifts, weekend requirements, and access to benefits from Day 1. Training is provided and performance bonuses are available.