On-Site Hotel & Travel Support Specialist

IDR, Inc.; Lexington (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits

Industry leader

Job summary

IDR, Inc. is seeking a Customer Support Specialist for an on-site opportunity in Lexington, KY. You will provide exceptional customer service in a fast-paced call center, supporting corporate lodging and travel arrangements for clients and their employees.

Responsibilities include managing reservations, data entry, issue resolution, and collaborating with leads to maintain high-quality service. This position offers a competitive compensation package and full benefits in a leading organization.

Qualifications

• High School Diploma or GED required.
• 6+ months of call center experience preferred.
• 1 year of customer service experience required.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage inbound and outbound calls to assist customers with hotel reservations, modifications, check-ins, and lodging issues.
• Input reservation data accurately into proprietary systems to meet client needs.
• Troubleshoot and resolve customer issues over the phone efficiently.
• Collaborate with team leads and supervisors to ensure high-quality service and timely completion of duties.
• Support corporate clients in coordinating hotel accommodations for various travel needs.

Skills

Call center experience

Customer service

Problem solving

Communication skills

Education

High School Diploma or GED

Job description

IDR, Inc. is seeking a Customer Support Specialist for an on-site opportunity in Lexington, KY. You will provide exceptional customer service in a fast-paced call center, supporting corporate lodging and travel arrangements for clients and their employees.

Responsibilities include managing reservations, data entry, issue resolution, and collaborating with leads to maintain high-quality service. This position offers a competitive compensation package and full benefits in a leading organization.