Customer Experience Specialist – Reservations & Travel Help

Corpay; Lexington (KY); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with auto-enrollment

Paid time off

Employee discounts

Wellness programs

Job summary

Corpay in Lexington, KY is hiring for multiple on-site Customer Service & Call Center positions. Responsibilities include handling inbound/outbound calls and emails, assisting with reservations and travel support, updating account information, and resolving inquiries in a fast-paced environment.

The role emphasizes customer focus, clear communication, problem-solving, and the ability to navigate several computer systems.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, call center, hospitality, administrative, or client support preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable navigating multiple computer systems and learning new technology.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• A collaborative mindset and commitment to delivering an outstanding customer experience.

Responsibilities

• Provide exceptional customer service through inbound and outbound phone calls and email communication.
• Assisting customers with reservations, travel support, account inquiries, and service requests; researching information and resolving issues efficiently.
• Accurately entering and updating customer information across multiple systems.
• Coordinating with internal teams to resolve complex inquiries and ensure a seamless customer experience.
• Prioritizing multiple tasks while maintaining accuracy and attention to detail.
• Participating in team meetings, ongoing training, and continuous process improvement initiatives.

Skills

Customer service

Phone & email communication

Multitasking

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

Corpay in Lexington, KY is hiring for multiple on-site Customer Service & Call Center positions. Responsibilities include handling inbound/outbound calls and emails, assisting with reservations and travel support, updating account information, and resolving inquiries in a fast-paced environment.

The role emphasizes customer focus, clear communication, problem-solving, and the ability to navigate several computer systems.