Traveler Support Center Specialist

Corpay; Lexington (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits

401k plan

Virtual fitness classes

Robust PTO

Employee discounts

Philanthropic support

Fun culture

Job summary

Corpay is seeking a Travel Support Center Specialist in Lexington, Kentucky. The role involves handling reservation requests via calls, updating the reservation system accurately, and resolving client issues with professional communication.

You will work in an office environment with formal training and a structured team, collaborating with call center staff and supervisors to meet KPI goals and ensure high-quality service.

Qualifications

• High School Diploma or GED required.
• 6+ months call center experience preferred.
• 1 year of customer service experience.
• Strong problem-solving skills.
• Excellent written and oral communication skills.
• Effective verbal and written communication across channels.

Responsibilities

• Make outbound and take inbound calls within department KPI goals.
• Complete reservations within expected KPI goals.
• Enter reservation details accurately into the system.
• Troubleshoot and resolve issues over the phone for hotels and clients.
• Communicate issues professionally with all clients and departments.
• Use proper grammar and clear speech to note client needs.
• Complete assigned duties on time and report issues as needed.
• Perform other duties as assigned.

Skills

Call center experience

Customer service

Communication skills

Team orientation

Problem-solving

Navigate systems

Fast-paced environment

Initiative & ownership

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

What We Need

Corpay is currently looking to hire a Travel Support Center Specialist within our Corporate Lodging Consultants division. This position falls under our lodging line of business and is located in Lexington, Kentucky. In this role, you will manage customer reservation requests via inbound and/or outbound calls including new requests, modifications of existing requests, and check-in support. The Travel Support Center Specialist is also responsible for accurately entering information into our reservation system to ensure requests are input correctly to meet client needs. The Travel Support Center Specialist is expected to troubleshoot and resolve a variety of issues over the phone while working at a quick pace and inputting correct data. You will report directly to the call center supervisor and regularly collaborate with team leads.

How We Work

As a Travel Support Center Specialist, you will be expected to work in an office environment. Corpay will set you up for success by providing:

• Assigned workspace in Lexington, Kentucky office.
• Formal, hands-on training

Role Responsibilities

The responsibilities of the role will include:

• Making outbound and taking inbound calls within department KPI goals
• Completing reservations within expected department KPI goals
• Entering reservation details accurately into the system
• Utilizing problem-solving skills over the phone to assist hotels and clients with issues
• Communicating issues effectively and professionally with all CLC Clients and Departments
• Utilizing proper grammar and appropriate speech to note client needs and issues
• Completing assigned duties on time
• Performing other duties as needed or assigned

Qualifications & Skills

• High School Diploma or GED
• 6 months or more of call center experience preferred
• 1 year of customer service experience
• Problem-solving skills
• Excellent written and oral communication skills
• Proficient communication that includes telephone, verbal, and written skills.
• Demonstrated ability to work in a team environment
• Demonstrated knowledge of the Internet and Microsoft Word, Excel, and Outlook programs
• Ability to navigate through systems
• Ability to work in fast-paced, changing environments
• Demonstrates a high degree of initiative, responsibility, punctuality, persistence and ownership

Benefits & Perks

• Medical, Dental & Vision benefits are available the 1st month after the hire.
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes