Customer Support Specialist

IDR, Inc.; Lexington (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits

Industry leader

Job summary

IDR, Inc. is seeking a Customer Support Specialist for an on-site opportunity in Lexington, KY. You will provide exceptional customer service in a fast-paced call center, supporting corporate lodging and travel arrangements for clients and their employees.

Responsibilities include managing reservations, data entry, issue resolution, and collaborating with leads to maintain high-quality service. This position offers a competitive compensation package and full benefits in a leading organization.

Qualifications

• High School Diploma or GED required.
• 6+ months of call center experience preferred.
• 1 year of customer service experience required.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage inbound and outbound calls to assist customers with hotel reservations, modifications, check-ins, and lodging issues.
• Input reservation data accurately into proprietary systems to meet client needs.
• Troubleshoot and resolve customer issues over the phone efficiently.
• Collaborate with team leads and supervisors to ensure high-quality service and timely completion of duties.
• Support corporate clients in coordinating hotel accommodations for various travel needs.

Skills

Call center experience

Customer service

Problem solving

Communication skills

Education

High School Diploma or GED

Job description

IDR is seeking a Customer Support Specialist to join one of our top clients for an on-site opportunity in Lexington, KY. This role involves providing exceptional customer service in a fast-paced call center environment, supporting corporate lodging and travel arrangements for clients and their employees.

Position Overview for the Customer Support Specialist :

• Manage inbound and outbound calls to assist customers with hotel reservations, modifications, check-ins, and lodging issues
• Input reservation data accurately into proprietary systems to meet client needs
• Troubleshoot and resolve customer issues over the phone efficiently
• Collaborate with team leads and supervisors to ensure high-quality service and timely completion of duties
• Support corporate clients in coordinating hotel accommodations for various travel needs

Requirements for the Customer Support Specialist :

• High School Diploma or GED
• 6 months or more of call center experience preferred
• 1 year of customer service experience
• Problem-solving skills
• Excellent written and oral communication skills

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row