Insurance Customer Care Specialist — On-site Lexington

Tower Hill Insurance Group LLC; Lexington (KY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Health savings account

Pet insurance

Paid time off

Job summary

Tower Hill Insurance Group in Lexington, KY is seeking a Customer Service Representative to join our growing team. This on-site role handles inquiries from insureds, agents, and partners via phone, email, or mail, and may perform processing tasks when not supporting customers.

You will work in a fast-paced call center, maintain knowledge of policy details and billing, strive for first-contact resolution, and participate in extended hours during peak periods and catastrophes.

Qualifications

• Minimum 1 year in customer service or call center.
• Insurance services background is a plus.
• Excellent verbal and written communication.

Responsibilities

• Handle inbound/outbound inquiries about policy changes and billing.
• Maintain accurate documentation of customer contacts.
• Aim for first-contact resolution with professional service.
• Support team on call center queues and after-hours demand.

Skills

Customer service

Phone support

Communication

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Microsoft Office

Job description

Tower Hill Insurance Group in Lexington, KY is seeking a Customer Service Representative to join our growing team. This on-site role handles inquiries from insureds, agents, and partners via phone, email, or mail, and may perform processing tasks when not supporting customers.

You will work in a fast-paced call center, maintain knowledge of policy details and billing, strive for first-contact resolution, and participate in extended hours during peak periods and catastrophes.