Onsite Customer Service & Scheduling Specialist

Socket.dev; Lexington (KY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid training

Medical insurance

Dental insurance

Vision insurance

401(k) with match

PTO and paid holidays

Employee discounts

Career growth

Job summary

West Shore Home in Lexington, KY, is seeking a Customer Service Specialist to support our local branch onsite. This full-time role emphasizes clear communication, problem-solving, and strong customer relations as you manage post-install service needs and coordinate appointments.

You will handle calls, schedule visits, and ensure timely updates to customers while maintaining a positive, solution-oriented mindset in a fast-paced environment.

Qualifications

• Experience delivering a high-quality customer experience.
• Ability to coordinate service appointments and follow-ups.
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist customers with post-installation service requests.
• Schedule service appointments and coordinate necessary follow-up.
• Order replacement parts through manufacturers when needed.
• Communicate schedule updates and timelines to customers.
• Escalate urgent customer concerns to branch leadership when appropriate.

Skills

Customer service

Communication

Time management

Problem-solving

Multitasking

Job description

West Shore Home in Lexington, KY, is seeking a Customer Service Specialist to support our local branch onsite. This full-time role emphasizes clear communication, problem-solving, and strong customer relations as you manage post-install service needs and coordinate appointments.

You will handle calls, schedule visits, and ensure timely updates to customers while maintaining a positive, solution-oriented mindset in a fast-paced environment.