On-Site Hospitality AV Technician

Encore Global; Sacramento, Northern (CA, KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Encore Global seeks an on-site Technician to set up and operate basic audiovisual systems in a hotel/convention center. You will ensure flawless events through precise setup, operation, and breakdown while delivering outstanding customer service.

The role requires at least a high school diploma (associate degree preferred) and 1 year of hospitality/AV experience. A valid driver’s license and physical ability to lift up to 50 lbs are expected.

Qualifications

• High School Diploma required; Associate's degree preferred.
• External applicants must meet training and certification requirements within 60 days from start date.
• Internal applicants must meet training and certification requirements per Encore's program.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• A valid driver's license may be required for company vehicle operation.
• Additional DOT requirements may apply as needed.
• Must be able to lift 50 lbs.

Responsibilities

• Ensures accurate and timely setup, operation, and breakdown of basic audiovisual equipment.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with clients through effective communication.
• Meets with guests on site to ensure needs are met and equipment works properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Troubleshoots and resolves basic equipment and software issues.
• Completes equipment sheets and coordinates with staff and outside vendors for setup/strike.
• Uses floor up-selling techniques to increase revenue and assists with invoicing.

Skills

Customer service

Hospitality

Problem solving

Education

High School Diploma

Associate's degree

Tools

Audio-visual equipment

Job description

Encore Global seeks an on-site Technician to set up and operate basic audiovisual systems in a hotel/convention center. You will ensure flawless events through precise setup, operation, and breakdown while delivering outstanding customer service.

The role requires at least a high school diploma (associate degree preferred) and 1 year of hospitality/AV experience. A valid driver’s license and physical ability to lift up to 50 lbs are expected.