On-Site Hospitality AV Technician

Encore; Franklin (TN); On-site; USD 20,000 - 25,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring flawless events and complete customer satisfaction. This on-site role reports to Operations leadership and requires effective communication with clients and staff throughout events.

The position emphasizes hands-on AV operation, problem solving, and teamwork, with opportunities to assist in invoicing and floor up-selling while maintaining high safety and service standards.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of AV experience or equivalent in an educational environment preferred.
• Must have a valid driver’s license and ability to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic AV equipment.
• Meet with guests on site to ensure needs are met and equipment works.
• Troubleshoot equipment and software issues in a timely manner.
• Complete order entries in Navigator and interact with staff/vendors for equipment.
• Assist with invoicing and up-selling opportunities where appropriate.

Skills

Customer service

Hospitality

Communication

Problem solving

Teamwork

Education

High School Diploma

Associate’s degree

Tools

Navigator

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring flawless events and complete customer satisfaction. This on-site role reports to Operations leadership and requires effective communication with clients and staff throughout events.

The position emphasizes hands-on AV operation, problem solving, and teamwork, with opportunities to assist in invoicing and floor up-selling while maintaining high safety and service standards.