On-Site Event AV Technician (Hospitality)

Hargrove, Inc.; Spring (TX); Sur place; USD 32 000 - 52 000; Plein temps

Résumé du poste

Encore Global is seeking an on-site AV Technician in a hospitality setting to set up and operate basic audiovisual systems, ensure guest satisfaction, and support client relationships. You will work under supervision of an Operations Manager or Director of Event Technology, handling equipment, software issues, and event support.

The role requires strong customer service, basic AV knowledge, and the ability to manage on-site tasks, with potential for travel between hotel locations and flexible

Qualifications

• High School Diploma required. Associate’s degree is preferred.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at jobs.encoreglobal.com and "career path" or the direct link below https://jobs.encoreglobal.com/en/career-paths
• Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Navigate to Connect, HR, Recruiting and Internal Employee Resources to review technical requirements.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsabilités

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel/client relationship.
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.

Connaissances

Customer service experience

Hospitality

Formation

High School Diploma

Associate’s degree

Outils

Driver’s license

Description du poste

Encore Global is seeking an on-site AV Technician in a hospitality setting to set up and operate basic audiovisual systems, ensure guest satisfaction, and support client relationships. You will work under supervision of an Operations Manager or Director of Event Technology, handling equipment, software issues, and event support.

The role requires strong customer service, basic AV knowledge, and the ability to manage on-site tasks, with potential for travel between hotel locations and flexible