On-site Event AV Technician - Hospitality

confidential; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. The role reports to an Operations Manager or Director of Event Technology, with responsibilities spanning equipment operation, on-site client interaction, and post-event coordination.

Qualified candidates typically have a high school diploma, with a preference for an associate’s degree, and at least a year of customer service or AV experience.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• Must meet/validate and complete all training and certifications within 60 days of start date.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as listed in the qualifications.
• Strive to exceed the expectations of internal and external customers and maintain positive client relationships.
• Understand and troubleshoot basic equipment and software issues; act promptly to resolve problems.
• Complete systems entry and paperwork accurately; coordinate equipment scheduling and invoicing as needed.

Skills

Customer service

Hospitality experience

Communication skills

Basic AV knowledge

Education

High School Diploma

Associate’s degree preferred

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. The role reports to an Operations Manager or Director of Event Technology, with responsibilities spanning equipment operation, on-site client interaction, and post-event coordination.

Qualified candidates typically have a high school diploma, with a preference for an associate’s degree, and at least a year of customer service or AV experience.