On-Site Hearing Health Engagement Specialist

NationsBenefits, LLC; Port Huron (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Port Huron, MI. You will engage customers, educate on hearing wellness, schedule appointments, and help grow the center’s outreach and sales.

This role focuses on outbound calls, live tests, product promotion, and community engagement to meet daily targets and promote overall hearing health services.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience preferred.
• Experience with PC hardware and software and general computer/internet knowledge.
• Excellent oral and written communication, organizational and problem-solving skills.
• Previous experience with patient/customer appointment scheduling is preferred.
• Proficiency with scheduling software.

Responsibilities

• Have knowledge of all Hearing Aid Center products and services.
• Set the stage for test and full purchase when engaging Members.
• Complete 30–50 outbound calls daily to prospective or existing customers.
• Secure at least 4 immediate or scheduled full hearing tests daily.
• Promote non-hearing aid products when appropriate.
• Increase non-hearing aid product sales by 50%.
• Learn and use handheld screener where state regulations allow.
• Assist calling past tested Members with or without sales to schedule visits.
• Promote HAC at Sam's Club events and related marketing events.
• Based in HAC but spend 95% of time in the club engaging and setting tests.

Skills

Bilingual in Spanish

Education

High school diploma or equivalent

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers at the Sam's Club Hearing Aid Center in Port Huron, MI. You will engage customers, educate on hearing wellness, schedule appointments, and help grow the center’s outreach and sales.

This role focuses on outbound calls, live tests, product promotion, and community engagement to meet daily targets and promote overall hearing health services.