Hearing Health & Member Engagement Specialist

NationsBenefits

Washington (Washington County)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

NationsBenefits is seeking a Hearing Ambassador to assist the licensed dispenser, engage members, educate on hearing wellness, and schedule appointments at the Sam's Club Hearing Aid Center in Washington, PA.

You will conduct outbound calls, drive sales of hearing-related and non-hearing products, and support community outreach. A high school diploma and bilingual Spanish are preferred, with strong customer service and scheduling experience.

Qualifications

High school diploma or equivalent.
Strong customer service, sales or retail experience.
Experience with PC hardware and general computer/Internet knowledge.
Bilingual in Spanish is strongly preferred.

Responsibilities

Have knowledge of all HAC products and services.
Set the stage for tests and full purchases when interacting with Members.
Complete 30-50 outbound calls daily to prospective and/or existing customers.
Secure a minimum of 4 immediate or scheduled tests daily.
Promote non-hearing aid products when Members with whom they engage do not have hearing loss.
A 50% increase in non-hearing aid product sales is expected.
Learn and use the handheld screener (where allowed) as a lead-intercept tool.
Assist, when necessary, calling past tested Members to schedule return visits.
Promote the HAC during Sam’s Club events and other outreach events.
Will be based in HAC but spend 95% of the time walking/working the club, intercepting, and setting tests.