Hearing Health Outreach & Scheduling Champion

NationsBenefits, LLC; Oakwood (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers in achieving daily goals by engaging customers, educating about hearing wellness, scheduling appointments, and driving growth through community outreach.

This on-site role at Sam's Club Hearing Aid Center in Oakwood Village, OH involves outbound calls, promoting products, and building relationships with members to meet sales targets and improve hearing health outcomes.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software and general computer knowledge.
• Excellent oral and written communication, organizational, problem-solving/troubleshooting skills.
• Experience with patient/customer appointment scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center products and services.
• Set the stage for full test and full purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Troubleshooting

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

NationsBenefits is seeking a Hearing Ambassador to support licensed dispensers in achieving daily goals by engaging customers, educating about hearing wellness, scheduling appointments, and driving growth through community outreach.

This on-site role at Sam's Club Hearing Aid Center in Oakwood Village, OH involves outbound calls, promoting products, and building relationships with members to meet sales targets and improve hearing health outcomes.