On-Site Front Desk Agent – Elevate Guest Experience & Growth

Coury Hospitality; San Diego, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Career development

Growth opportunities

Job summary

Coury Hospitality, the team behind Hard Rock Hotel San Diego, seeks a Front Desk Agent to be the face of guest service at the on-site front desk. You greet guests, check in/out, handle requests and help create memorable experiences in the Gaslamp Quarter.

In this fast-paced role, you’ll deliver personalized recommendations, manage arrivals/departures, and collaborate with housekeeping, valet and engineering to ensure seamless service with warmth and professionalism.

Qualifications

• Experience in guest services or hospitality.
• Strong communication skills.
• Ability to multitask and manage guest requests.

Responsibilities

• Greet every guest with warmth, professionalism, and confidence.
• Manage guest arrivals and departures with accuracy and care.
• Assist with room assignments, billing, reservations, and guest requests.
• Provide recommendations on hotel amenities, dining, nightlife, and local attractions.
• Anticipate guest needs and deliver personalized service experiences.
• Resolve guest concerns with empathy, urgency, and professionalism.
• Collaborate with Valet, Housekeeping, Engineering, and other departments to ensure seamless service.
• Help create memorable moments that elevate the guest experience.

Skills

Guest service

Communication

Problem solving

Attention to detail

Calm under pressure

Job description

Coury Hospitality, the team behind Hard Rock Hotel San Diego, seeks a Front Desk Agent to be the face of guest service at the on-site front desk. You greet guests, check in/out, handle requests and help create memorable experiences in the Gaslamp Quarter.

In this fast-paced role, you’ll deliver personalized recommendations, manage arrivals/departures, and collaborate with housekeeping, valet and engineering to ensure seamless service with warmth and professionalism.