Guest Experience Agent — Front Desk, PTO & Growth

Excel Hotel Group

San Diego (CA)

On-site

USD 32,000 - 42,000

Full time

2 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

PTO

401k with company match

Travel discounts

Growth opportunities

Job summary

Excel Hotel Group is seeking a Front Desk Agent in San Diego to greet guests, check them in/out, and provide exceptional service. You will handle room keys, reservations, and information requests while ensuring accurate payments and adherence to hotel policies.

The role involves standing for long periods, using the hotel management system, and up-selling rooms to maximize revenue. This position offers full-time hours and a pathway for growth within the company.

Qualifications

1-2 years of customer service experience.
Ability to stand for 8 hours.
Basic computer skills including email, word processing, and spreadsheets; familiarity with hotel management systems.

Responsibilities

Greet guests in a friendly, prompt and professional manner.
Register guests, issue keys, provide information on services and locations, and answer phones.
Upsell rooms to maximize revenue when possible.
Process cash and card transactions according to procedures, post charges, prepare deposits and reports.
Issue and secure guest safe-deposit boxes.
Communicate guest requests to management for follow-up.
Respond to complaints and perform service recovery to ensure guest satisfaction.