Guest Experience Agent - Flexible Schedule & Front Desk

Pacific Terrace Hotel; San Diego (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Pacific Terrace Hotel in San Diego, CA seeks a Guest Service Agent to greet guests, check them in and out, and deliver friendly, professional service with strong communication and computer skills. Opera experience is a plus, and a flexible schedule including weekends and holidays is required.

The role includes registering guests, handling inquiries about services and directions, processing payments, and supporting reservations and guest requests to ensure an exceptional guest experience.

Qualifications

• Greet guests in a friendly, professional manner and communicate clearly.
• Ability to listen and respond to guests with discretion and empathy.
• Proven ability to convey information accurately to diverse guests.

Responsibilities

• Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
• Compute bill, collects payment and makes change for guests. May post charges such as room, food, guest sundry's, and guest amenities.
• Transmit and receive messages using equipment such as telephone, fax and copier.
• Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• May make restaurant, transportation or entertainment reservations for guests; may order complimentary flowers or champagne for special guests. Other duties as assigned.

Skills

Speak clearly and listen carefully.

Use personal judgment and specialized知

Communicate well with many different K

Education

HS Diploma or equivalent

Tools

Opera

Job description

Pacific Terrace Hotel in San Diego, CA seeks a Guest Service Agent to greet guests, check them in and out, and deliver friendly, professional service with strong communication and computer skills. Opera experience is a plus, and a flexible schedule including weekends and holidays is required.

The role includes registering guests, handling inquiries about services and directions, processing payments, and supporting reservations and guest requests to ensure an exceptional guest experience.