Guest Experience Lead, Front Desk

Coury Hospitality; San Diego (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hampton Inn Mission Valley in San Diego seeks a Front Desk Supervisor to lead the front desk team, ensuring outstanding guest experiences from check-in to check-out. You will mentor agents, oversee daily operations, and collaborate with other departments to maintain Coury Hospitality’s high service standards.

Ideal candidates have 1–2 years of front desk experience, strong communication skills, and the ability to stay composed under pressure in a busy hotel environment.

Qualifications

• 1–2 years front desk or guest services experience.
• Supervisory or team lead experience preferred.
• Strong communication and multitasking in a fast-paced environment.
• Familiarity with hotel management systems.

Responsibilities

• Supervise and support the front desk team to ensure smooth daily operations and memorable guest interactions.
• Greet guests, handle check-ins/check-outs, room changes, and resolve issues professionally.
• Train, mentor, and motivate front desk agents, holding the team accountable to service standards.
• Act as a resource for guests with hotel and local information and fulfill special requests.
• Manage cash handling, billing, and guest accounts per hotel policies and procedures.
• Partner with other departments to ensure seamless guest experiences and communication.
• Handle guest feedback and service recovery with professionalism.
• Monitor the lobby and front desk to maintain a welcoming and safe environment.
• Step in to cover front desk shifts and demonstrate leadership during peak times.
• Protect guest confidentiality and maintain security measures.

Skills

Communication skills

Problem solving

Multitasking

Team leadership

Job description

Hampton Inn Mission Valley in San Diego seeks a Front Desk Supervisor to lead the front desk team, ensuring outstanding guest experiences from check-in to check-out. You will mentor agents, oversee daily operations, and collaborate with other departments to maintain Coury Hospitality’s high service standards.

Ideal candidates have 1–2 years of front desk experience, strong communication skills, and the ability to stay composed under pressure in a busy hotel environment.