Guest Experience Agent — Front Desk

Davidson Hospitality Group; San Diego (CA); Hybrid; USD 73,068,000 - 74,501,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav.

Job summary

Davidson Hospitality Group is seeking a friendly Front Desk Agent to welcome guests at the Hilton San Diego Gaslamp Quarter. You will provide outstanding service during check-in/check-out and assist guests with local recommendations to ensure a memorable stay.

Ideal candidates have experience in customer service, strong communication skills, and the ability to handle cash and inquiries with empathy. Shift flexibility, including evenings, weekends, and holidays, is required.

Qualifications

• Experience in customer service, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to resolve guest inquiries with professionalism and empathy.
• Proficiency with hotel software systems and operations.

Responsibilities

• Provide exceptional guest check-in and check-out experiences.
• Respond promptly to guest inquiries and resolve issues.
• Offer recommendations on local attractions, dining, and hotel amenities.
• Collaborate with departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area and handle transactions accurately.
• Support cash and credit card processing with attention to detail.

Skills

Customer service

Cash handling

Communication

Problem solving

Multitasking

PMS software

Flexible schedules

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

Davidson Hospitality Group is seeking a friendly Front Desk Agent to welcome guests at the Hilton San Diego Gaslamp Quarter. You will provide outstanding service during check-in/check-out and assist guests with local recommendations to ensure a memorable stay.

Ideal candidates have experience in customer service, strong communication skills, and the ability to handle cash and inquiries with empathy. Shift flexibility, including evenings, weekends, and holidays, is required.