Front Desk Guest Experience Specialist

Lodging Dynamics; San Diego (CA); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Hotel discounts

Paid time off

Wellness program

Comprehensive benefits

Job summary

Lodging Dynamics Hospitality Group is seeking a Front Desk Agent for our San Diego Downtown/Bayside property to warmly welcome guests, manage check-in/check-out, and support guest services with professionalism.

You will leverage your customer service experience to optimize reservations, protect guest records, and collaborate with the team to deliver outstanding experiences. We offer a people-first culture and comprehensive benefits.

Qualifications

• Minimum 1 year of customer service experience, hospitality preferred.
• High school diploma or equivalent, or 6-12 months of related experience.
• Strong communication, organization, and time management skills.
• Commitment to delivering outstanding customer service.
• Familiarity with hospitality procedures and systems.
• Ability to lead by example and support team training.

Responsibilities

• Efficiently book reservations and coordinate with the reservations center as needed
• Check guests in and out promptly, using up-selling techniques to maximize revenue
• Prepare for group arrivals, VIP check-ins, and departures
• Maintain confidentiality and handle guest records with integrity
• Answer calls professionally and relay accurate messages
• Address minor guest concerns with empathy and resolve them promptly; escalated major issues when necessary
• Respond to requests quickly and follow up to ensure guest satisfaction

Skills

Communication

Organization

Time management

Customer service

Education

High school diploma or equivalent

Job description

Lodging Dynamics Hospitality Group is seeking a Front Desk Agent for our San Diego Downtown/Bayside property to warmly welcome guests, manage check-in/check-out, and support guest services with professionalism.

You will leverage your customer service experience to optimize reservations, protect guest records, and collaborate with the team to deliver outstanding experiences. We offer a people-first culture and comprehensive benefits.