On-Site Field Technician: Canon Equipment & Support

Canon U.S.A., Inc.; Brattleboro (VT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and official merch

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician to provide on-site maintenance of Canon-supported products and deliver exceptional customer service. This role emphasizes timely, accurate service and adherence to company standards.

The ideal candidate will have a High School diploma or equivalent, basic IT familiarity, and the ability to travel with a valid license. Lifting up to 50 lbs and active field presence are required.

Qualifications

• High School diploma or equivalent required.
• Basic understanding of internet environments and completion of the 120-day PDIF new-hire class.
• Ability to travel; valid driver’s license and acceptable driving record required.
• Must take steps to obtain security/clearances as required by customers to enter premises.
• Must be able to lift 50 pounds and be active more than 50% of the time.

Responsibilities

• Deliver maintenance of Canon-supported products in accordance with Service and Parts Standards.
• Report product failure trends and serviceability issues with documentation.
• Maintain Field Service Reports, Expense Reports, and Canon property.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain performance of assigned machines.
• Help achieve branch/district metric targets.

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician to provide on-site maintenance of Canon-supported products and deliver exceptional customer service. This role emphasizes timely, accurate service and adherence to company standards.

The ideal candidate will have a High School diploma or equivalent, basic IT familiarity, and the ability to travel with a valid license. Lifting up to 50 lbs and active field presence are required.