On-Site Field Tech Support: PCs & Printers

HP; Pennsylvania; Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Parental leave

Job summary

HP in Central Pennsylvania is seeking a Field Technical Support Representative to deliver on-site and remote assistance for HP PCs, laptops, desktops and printers. The role emphasizes resolving technical issues with independence and sound judgment.

The position requires 50% travel, strong technical knowledge, and a focus on customer satisfaction. HP offers a comprehensive benefits package and competitive hourly pay in the US market.

Qualifications

• Minimum vocational/ diploma/ associate degree (technical field) or degree with less than 1 year experience.
• 1–2 years of related field experience in technical support.
• Knowledge of HP products, PCs and printers; strong communication and problem-solving skills.

Responsibilities

• Maintain high customer satisfaction by clarifying needs and ensuring they are met.
• Handle customer-relations problems promptly and escalate when appropriate.
• Support HP laptops, desktops and printers and manage time effectively on routine to moderately complex tasks.

Skills

Customer service

Technical support

HP products

PCs & Printers

Education

Vocational/Associate degree (technical field) or degree holder with <1 year experience

Job description

HP in Central Pennsylvania is seeking a Field Technical Support Representative to deliver on-site and remote assistance for HP PCs, laptops, desktops and printers. The role emphasizes resolving technical issues with independence and sound judgment.

The position requires 50% travel, strong technical knowledge, and a focus on customer satisfaction. HP offers a comprehensive benefits package and competitive hourly pay in the US market.