Field Technical Support Representative

Hewlett Packard Co.; Pennsylvania; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off

Job summary

Hewlett Packard Co. is seeking a Field Technical Support Representative to support customers in Central Pennsylvania. The role handles routine to moderately complex technical problem resolution for HP laptops, desktops and printers, with travel up to 50%.

You will provide on-site field service and ensure customer satisfaction while escalating issues as needed. Candidates should have a technical diploma/associate degree with 1–2 years’ experience (or a degree with less than 1 year).

Qualifications

• Minimum vocational/diploma/ associate degree in a technical field with 1–2 years of experience, or a degree holder with less than 1 year relevant experience.
• Strong knowledge of HP PCs and printers.
• Excellent communication, problem-solving, and customer-relations skills.
• Ability to perform under pressure and manage time effectively.

Responsibilities

• Clarify customer needs and maintain high customer satisfaction.
• Provide software service and post-sales support for local accounts.
• Respond to service, product, technical, and customer-relations questions.
• Travel up to 50% as required.

Skills

PCs & Printers

Customer relations

Problem solving

Communication

Time management

Education

Technical field associate degree or diploma

Bachelor degree (any field)

Job description

Field Technical Support Representative**Description -**HP is seeking a Field Technical Support Representative with existing field technical support knowledge/skills of PCs & Printers to complete a variety of assignments & tasks supporting customers throughout Central Pennsylvania. Experienced understanding of the general & technical aspects of supporting customers servicing HP Laptops, Desktops and Printers. Works on assignments that are routine to moderately complex in nature and require technical problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work. ***Responsibilities:**** Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.* Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.* Provide software service, post- sales or service delivery support for local accounts on standard systems.* Respond to service, product, technical, and Customer- relations questions . ***Education and Experience Required:*** Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience. ***Knowledge and Skills:**** Knowledge & experience supporting HP products, PCs & Printers* Thorough knowledge of organization and policies.* Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.* Ability to build and maintain ongoing relationships with customers, peers and support partners.* Ability to perform while under high-pressure situations.* 50% travel required The pay range for this position is $22 to $26 per hour (applies to US candidates only). Pay varies by work location, job-related knowledge, skills, and experience. **Benefits:**HP offers a comprehensive benefits package for this position, including:* Health insurance* Dental insurance* Vision insurance* Long term/short term disability insurance* Employee assistance program* Flexible spending account* Life insurance* Generous time off policies, including; + 4-12 weeks fully paid parental leave based on tenure + 13 paid holidays + 15 days paid time off (US benefits overview) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.**Job -**Services**Schedule -**Full time**Shift -**Shift 1, 0% premium (United States of America)**Travel -**50%**Relocation -****Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).