Field Service Technician

Experis Technology Group; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Experis Technology Group is seeking a Field Service Technician to join a customer-facing, hardware-focused service team in Atlanta, GA. You will provide on-site support for HP PC products, including laptops, desktops, workstations, and peripherals, solving issues with precision and clear communication.

The ideal candidate has strong mechanical aptitude, hands-on hardware repair experience, and can prioritize multiple tasks in a fast-paced environment while keeping a positive, professional

Qualifications

• Onsite customer-facing experience and strong interpersonal communication skills (verbal and written).
• Technical/mechanical hardware repair experience with aptitude for learning new technology.
• Strong mechanical aptitude, including working with tools and various alignment apparatus.
• Ability to balance and prioritize multiple activities and issues while following standard procedures.
• High School diploma or equivalent, plus additional hardware technology training (college preferred).

Responsibilities

• Provide on-site, customer-facing hardware support for HP PC products, including Laptop, Desktop, RPOS, and Workstation systems.
• Perform reactive field service events such as configuring hardware/software and simple network components, installing units, and completing unit repair.
• Logically and systematically troubleshoot printer hardware issues; printer knowledge is a plus.
• Manage multiple tasks and stressors in a fast-paced environment while maintaining a positive, customer-focused approach.
• Support escalation and assist in technical action plans to remediate PC/print issues, understanding business impact of service delivery.

Skills

Customer service

Hardware repair

Mechanical aptitude

Communication

Education

High school diploma

Hardware technology training

Job description

Our client is seeking a Field Service Technician to join their team. As a Field Service Technician, you will be part of a customer-facing, technical field break/fix group supporting HP’s PC Products customers. The ideal candidate will have strong mechanical aptitude, the ability to troubleshoot hardware issues logically and systematically, and the confidence to communicate clearly with customers on-site.

Job Title:Field Service Technician

Location:Atlanta, GA

Pay Range:$20.39 - $26

What's the Job?

• Provide on-site, customer-facing hardware support for HP PC and related products, including Laptop, Desktop, RPOS, and Workstation systems.
• Perform reactive field service events such as configuring hardware/software and simple network components, installing units, and completing unit repair.
• Logically and systematically troubleshoot printer hardware issues; printer knowledge is a huge plus.
• Manage multiple stressors in a fast-paced, constantly changing environment while maintaining a positive, customer-focused approach.
• Support escalation and assist in technical action plans to remediate PC/print issues, while understanding the business impact of service delivery.

What's Needed?

• Onsite customer-facing experience and strong interpersonal communication skills (verbal and written), especially in person.
• Technical/mechanical hardware repair experience with demonstrated aptitude for learning new technology.
• Strong mechanical aptitude, including working with tools and various alignment apparatus.
• Ability to balance and prioritize multiple activities and issues while adhering to standard technological/mechanical and business procedures.
• High School diploma or equivalent, plus additional hardware technology training (college preferred).

What's in it for me?

• Work in a team-based environment with self-starting technical professionals focused on customer satisfaction.
• Opportunity to grow your expertise across HP PC products and related service events in a constantly evolving setting.
• Clear expectations around administrative responsibilities, business-based decision making, and contract/customer commitments.
• Cell phone reimbursement and a laptop/tablet provided to support field work.
• Engagement with multiple levels of HP and customer management to help drive profitable, budget-aligned outcomes.