Field Tech Support Specialist: Laptops, Desktops & Printers

HP; Iowa; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Holidays

Paid time off

Job summary

HP is seeking a Field Technical Support Representative to support customers across Central Pennsylvania, with expertise in PCs and printers. The role involves routine to moderately complex technical problem resolution and independent judgment in field assignments.

Responsibilities include maintaining customer satisfaction, handling issues promptly, and providing post-sales service support. Travel is estimated at 50% and the position is full-time.

Qualifications

• Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience.
• Understanding of HP PCs, Desktops and Printers and ability to support customers in a field setting.

Responsibilities

• Maintain high level customer satisfaction by clarifying needs and ensuring they are met.
• Handle customer-related problems promptly and escalate according to procedures.
• Provide software service, post-sales or service delivery support for local accounts on standard systems.
• Respond to service, product, technical, and customer-relations questions.

Skills

HP products knowledge

Policies knowledge

Project management/analytical

Relationship building

Work under pressure

Education

Technical/Vocational diploma or Associate degree

Job description

HP is seeking a Field Technical Support Representative to support customers across Central Pennsylvania, with expertise in PCs and printers. The role involves routine to moderately complex technical problem resolution and independent judgment in field assignments.

Responsibilities include maintaining customer satisfaction, handling issues promptly, and providing post-sales service support. Travel is estimated at 50% and the position is full-time.