Field Technical Support Technician - PCs & Printers (Travel)

Hewlett Packard Co.; Pennsylvania; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term/short term disability

Employee assistance program

Flexible spending account

Life insurance

Generous time off

Job summary

Hewlett Packard Co. is seeking a Field Technical Support Representative to support customers in Central Pennsylvania. The role handles routine to moderately complex technical problem resolution for HP laptops, desktops and printers, with travel up to 50%.

You will provide on-site field service and ensure customer satisfaction while escalating issues as needed. Candidates should have a technical diploma/associate degree with 1–2 years’ experience (or a degree with less than 1 year).

Qualifications

• Minimum vocational/diploma/ associate degree in a technical field with 1–2 years of experience, or a degree holder with less than 1 year relevant experience.
• Strong knowledge of HP PCs and printers.
• Excellent communication, problem-solving, and customer-relations skills.
• Ability to perform under pressure and manage time effectively.

Responsibilities

• Clarify customer needs and maintain high customer satisfaction.
• Provide software service and post-sales support for local accounts.
• Respond to service, product, technical, and customer-relations questions.
• Travel up to 50% as required.

Skills

PCs & Printers

Customer relations

Problem solving

Communication

Time management

Education

Technical field associate degree or diploma

Bachelor degree (any field)

Job description

Hewlett Packard Co. is seeking a Field Technical Support Representative to support customers in Central Pennsylvania. The role handles routine to moderately complex technical problem resolution for HP laptops, desktops and printers, with travel up to 50%.

You will provide on-site field service and ensure customer satisfaction while escalating issues as needed. Candidates should have a technical diploma/associate degree with 1–2 years’ experience (or a degree with less than 1 year).