On-Site Field Service Technician II — Repairs & Support

Socket.dev

Irving (TX)

On-site

USD 45,000 - 66,000

Full time

4 days ago

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Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon swag

Job summary

Canon U.S.A., Inc. is seeking a customer-facing Field Service role to diagnose and repair Canon products, provide on-site and shop maintenance, and support multiple product groups. The position requires travel, lifting up to 50 pounds, and obtaining necessary clearances.

Training includes PDIF onboarding, with a 120-day introductory period. The role offers a competitive hourly wage with a transportation allowance and comprehensive benefits.

Qualifications

HS Diploma, GED, or equivalent experience required.
1–2 years of related experience.
Ability to travel with valid driver's license.
Must be able to obtain security clearances.
Lift 50 pounds and be active more than 50 percent of the time.

Responsibilities

Diagnose basic mechanical, software, network, and system failures using established procedures.
Service and repair designated equipment to Canon standards and specifications.
Maintain working knowledge of multiple product groups and basic troubleshooting.
Meet and exceed customer demands with efficient field/shop/on-site maintenance.
Maintain all technical information, Field Service Reports, Expense Reports, and Canon property.
Provide direction to less experienced technicians.
Provide solutions for escalated technical and customer service issues for any territory.

Education

HS Diploma or GED

Job description

Training includes PDIF onboarding, with a 120-day introductory period. The role offers a competitive hourly wage with a transportation allowance and comprehensive benefits.

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