On-Site Field Service Tech — Lottery Retail Installations

Scientific Games; Mansfield (OH); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Scientific Games, in Mansfield, OH, seeks a Field Service Technician to service lottery retail locations. You will install, remove and maintain equipment including communications hardware and POS terminals, while delivering excellent customer service.

The role also involves training customers and coordinating with the Data Center to ensure timely service visits. Requirements include a high school diploma, a clean driving record, ability to lift up to 50 pounds, and comfort with troubleshooting

Qualifications

• High school diploma or equivalency.
• Pass a background check, drug test, and have a clean driving record.
• Able to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.)
• An understanding of, and some experience with, troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.

Responsibilities

• Perform client-site servicing, repair, installation, and relocation of company equipment and supplies at lottery retail locations.
• Provide a positive customer experience using customer service and technical skills.
• Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision.
• Build and maintain strong, long-lasting customer relationships.
• Solve customer challenges the first time, owning it.
• Training of new and existing customers.
• Maintain vehicle management functions and logs.
• Record service call information and report data communication problems to management.

Skills

Customer service

Troubleshooting

Communication

Time management

Driving

Education

High School Diploma

Job description

Scientific Games, in Mansfield, OH, seeks a Field Service Technician to service lottery retail locations. You will install, remove and maintain equipment including communications hardware and POS terminals, while delivering excellent customer service.

The role also involves training customers and coordinating with the Data Center to ensure timely service visits. Requirements include a high school diploma, a clean driving record, ability to lift up to 50 pounds, and comfort with troubleshooting