Field Service Technician: Lottery Retail Tech Installations

Scientific Games, LLC; Olde West Chester (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Scientific Games, LLC in Ohio is seeking a Field Service Technician to service lottery retail locations. You will perform installs, repairs, relocations and preventative maintenance on a range of equipment, from POS terminals to communications hardware, delivering reliable service and a positive customer experience.

You will train customers, log service calls, troubleshoot issues on-site, and work with the Data Center to ensure timely support.

Qualifications

• Must have a high school diploma or equivalency.
• Pass a background check, drug test, and have a clean driving record.
• Ability to drive a non-CDL delivery truck.
• Familiarity with MS Office products (Excel, Word, PowerPoint, etc.).
• Excellent interpersonal, verbal, and written communications skills.
• Exceptional customer satisfaction skills.
• Promptly respond to customer/leadership requests and feedback.
• Proven self-starter with motivation and ability.
• Organization and time management skills that enable effective multitasking.
• Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime.
• Ability to work weekends, holidays and evenings as needed.
• Available to work overtime as needed.
• Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more).
• Occasional ladder climbing.

Responsibilities

• Perform client-site servicing, repair, installation, and relocation of company equipment and supplies at lottery retail locations.
• Provide training and preventative maintenance to customers on all aspects of the equipment.
• Complete assigned service calls; handle scheduled and unscheduled visits.
• Record service call information, logs and reports data communication problems to management.
• Troubleshoot all forms of communications within a retail location.
• Build and maintain strong, long-lasting customer relationships; ensure timely support with the Data Center.

Job description

Scientific Games, LLC in Ohio is seeking a Field Service Technician to service lottery retail locations. You will perform installs, repairs, relocations and preventative maintenance on a range of equipment, from POS terminals to communications hardware, delivering reliable service and a positive customer experience.

You will train customers, log service calls, troubleshoot issues on-site, and work with the Data Center to ensure timely support.