On-Site Field Service Tech II - Transport Allowance

Canon U.S.A., Inc.; Independence Township (OH); On-site; USD 28,929 - 41,328; Full time

Benefits offered by this job

Referral bonus

Employee discounts

Dress for Your Day

Volunteer opportunities

Canon swag

Job summary

Canon U.S.A., Inc. is seeking a Field Service Technician II to diagnose and repair Canon equipment at customer sites and service centers.

The role requires basic technical knowledge, strong problem solving, and the ability to work in a fast-paced, customer-facing environment. Responsibilities include diagnosing mechanical, software, and network issues, performing on-site maintenance, and documenting service reports.

Qualifications

• HS Diploma, GED, or equivalent experience required.
• Basic understanding of internet environments and PDIF new-hire class.
• Valid driver's license and acceptable driving record.
• Ability to work in a 24/7 environment with shifts and on-call rotations.
• Must obtain required security/clearances to enter customer premises.
• Ability to lift 50 pounds and stay active for 50%+ of the time.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain knowledge of multiple product groups and perform troubleshooting.
• Meet customer demands with responsive, efficient on-site maintenance.
• Maintain Field Service Reports, Expense Reports, and Canon property.
• Provide guidance to less experienced technicians.
• Resolve escalated technical and customer service issues for any territory.

Skills

Internet basics

Travel readiness

Education

HS Diploma or GED

Job description

Canon U.S.A., Inc. is seeking a Field Service Technician II to diagnose and repair Canon equipment at customer sites and service centers.

The role requires basic technical knowledge, strong problem solving, and the ability to work in a fast-paced, customer-facing environment. Responsibilities include diagnosing mechanical, software, and network issues, performing on-site maintenance, and documenting service reports.