Field Service Technician II — Imaging Equipment On-Site

Canon USA; Richmond (VA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program (cas

Volunteer opportunities to give back

Swag! Canon welcome kit and official

Job summary

Canon USA is seeking a field service professional to diagnose and repair Canon equipment at customer sites across the United States. You will service hardware, software, and network issues following Canon standards and participate in 24/7 shift rotations.

The role requires a HS Diploma, willingness to travel, and the ability to lift 50 pounds. You will maintain reports and support less experienced technicians while delivering timely, accurate maintenance.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

Skills

Basic technical knowledge

Customer service

Willingness to travel

Shift work & on-call

Physical ability to lift 50 pounds

Education

HS Diploma or GED

Job description

Canon USA is seeking a field service professional to diagnose and repair Canon equipment at customer sites across the United States. You will service hardware, software, and network issues following Canon standards and participate in 24/7 shift rotations.

The role requires a HS Diploma, willingness to travel, and the ability to lift 50 pounds. You will maintain reports and support less experienced technicians while delivering timely, accurate maintenance.