On-Site Facilities Concierge & Helpdesk Lead

CBRE, Inc.; Seattle (WA); On-site; USD 35,000 - 41,000; Full time

Job summary

CBRE is seeking an on-site Facilities Coordinator to support a large corporate campus. You will be the primary contact for facilities services, delivering white-glove customer service, managing the helpdesk, and coordinating work orders and programs.

The role emphasizes independent prioritization, ownership of responsibilities, and proactive issue resolution to ensure efficient operations and a positive workplace experience.

Qualifications

• High School Diploma or GED with up to two years of job-related experience.
• Experience in customer service, hospitality, facilities coordination, or office administration preferred.
• Strong communication, customer service, organizational, and problem-solving skills with attention to detail.
• Ability to work independently, prioritize competing demands, anticipate needs, and follow through on commitments.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and ability to learn client-specific systems.
• Basic math skills and ability to support administrative financial processes.
• Ability to exercise sound judgment, adapt to changing priorities, and work effectively in a client-facing environment.

Responsibilities

• Deliver exceptional, white-glove customer service as a primary contact for facilities inquiries, requests, and concerns.
• Anticipate occupant needs, proactively address concerns, and coordinate timely solutions for a positive workplace experience.
• Manage shared inboxes and service request systems, respond within SLAs including a 45-minute response standard.
• Create, assign, and monitor work orders, own requests through resolution, track SLAs and KPIs.
• Coordinate account programs (safety, transportation, emergency preparedness) and support meeting coordination and reporting.
• Assist with basic AP/AR activities, including invoice tracking and reconciliation.

Skills

Customer service

Facilities coordination

Communication

Microsoft Office

Education

High School Diploma or GED

Job description

CBRE is seeking an on-site Facilities Coordinator to support a large corporate campus. You will be the primary contact for facilities services, delivering white-glove customer service, managing the helpdesk, and coordinating work orders and programs.

The role emphasizes independent prioritization, ownership of responsibilities, and proactive issue resolution to ensure efficient operations and a positive workplace experience.