On-Site Facilities Concierge & Helpdesk Lead

CBRE, Inc.; Seattle (WA); On-site; USD 35,000 - 41,000; Full time

Job summary

CBRE, Inc. is seeking an on-site Facilities Coordinator to manage daily campus operations, deliver exceptional service to occupants, and coordinate work orders and programs.

This role emphasizes proactive communication, prioritization, and collaboration with internal teams and vendors. The ideal candidate has a High School Diploma or GED with up to two years of relevant experience, strong organizational and numerical skills, and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED with up to two years of job-related experience.
• Experience in customer service, hospitality, facilities coordination, or office administration preferred.
• Strong communication, customer service, organizational, and problem-solving skills with attention to detail.
• Ability to work independently, prioritize competing demands, anticipate needs, and follow through on commitments.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and ability to learn client-specific systems.

Responsibilities

• Deliver white-glove customer service and serve as the primary contact for facilities inquiries and requests.
• Anticipate occupant needs and coordinate timely solutions to support a positive workplace experience.
• Manage facilities Helpdesk and service requests with SLAs and KPI tracking.
• Create, assign, and monitor work orders; ensure resolution or proper handoff before closure.
• Coordinate account programs (safety, transportation, emergency preparedness) and assist with administrative reporting.

Skills

Customer service

Communication

Organizational skills

Problem solving

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE, Inc. is seeking an on-site Facilities Coordinator to manage daily campus operations, deliver exceptional service to occupants, and coordinate work orders and programs.

This role emphasizes proactive communication, prioritization, and collaboration with internal teams and vendors. The ideal candidate has a High School Diploma or GED with up to two years of relevant experience, strong organizational and numerical skills, and proficiency in Microsoft Office.